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Casino Club steals eight thousand euros, then gives it back

Thursday, March 05, 2009

Casino Club steals eight thousand euros, then gives it back

Casino Club is an online casino powered by Boss Media software, and licensed in Malta by (oh, happy day) the Lotteries And Gaming Authority, about which I have written at length for Midas Oracle - see my LGA: the non-regulating regulator article.

Casino Club is one of the operations of Gaming VC, a company listed on the London Stock Exchange.

It is also a Casinomeister accredited casino.

In November 2008, a blackjack player won €8,000 at Casino Club. The casino immediately closed his account, accused him of using an "automated software programme" and confiscated his money.

The player reported his experience at a German roulette forum, and went on to complain at Casinomeister - see the Casino Club theft of €8000 discussion thread.

The response of Bryan "Casinomeister" Bailey was to support the casino, accuse the player of fraud, bar him from the forum and issue a threat to other players:

For those of you using bots at Casino Club, you're getting caught out and you are wasting Max's time with bogus PABs. I'd appreciate it if you'd all go take a hike and pull your crap with somebody else.

BS like this makes me tend to consider shutting down the PAB section for newbies. It's been done before - I'll do it again.

Fighting talk.

As such, we can assume that Bailey had some strong evidence against this player.

So what was the evidence?

Casino Club posted the player's play logs at his request - see the Casino Club response page at the roulette forum. They included the following comment:

Casino Club considers it inhuman to play for more than six hours with only three breaks of two minutes each. The total game play has a length of more than six hours. This case has also been investigated and concluded by Casinomeister.

The total playing time was actually five and a half hours, with a few two-minute breaks along the way. The length of these breaks would be consistent with visits to the toilet. The bet sizes ranged between €5 and €500.

Apparently, both Casino Club and Casinomeister consider this "inhuman", and therefore only possible with an "autoclick" software programme.

This is a patently absurd contention, and indicative of people who have little to no knowledge or experience of the tendencies of gamblers or the nature of gambling. Although a controlled player myself, I have sat at a blackjack table for five hours on occasions. Many people have admitted to gambling sessions lasting days on end, with no more than the necessary toilet breaks.

This is "inhuman behaviour", according to the uninformed and ignorant Casino Club, and supported by Casinomeister.

Additionally, autoclick programmes do not adjust betsize, they simply repeat the same movement over and over. Even if such a programme were ever developed, the suggestion that it might be used to select bet sizes of up to €500 units is ridiculous. Who would ever trust a machine with so much money?

That such volatile, unpredictable and high-risking play could be evidence of the use of an autoclick software programme is utterly nonsensical.

Having presented no evidence of bot play or anything remotely fraudulent, Casino Club decided to pay the player, after two weeks of being the subject of derisive comment after derisive comment - see the Casinomeister payment announcement post.

This in itself was a breathtakingly illogical and improbable announcement:

Casino Club is still convinced that the gaming session under scrutiny involved usage of a bot

And yet they paid. Casino Club considers itself to have been the subject of behaviour that infringed their terms and conditions, and yet they paid the player they considered had "cheated" them. Why in the world would they do this?

Can we make any sense of this comedic performance played out by Casino Club and Casinomeister? I think so. This, I think, is the correct event chronology:

• An extremely volatile blackjack player got lucky and won €8000. Unfortunately for him, his winning streak occured at Casino Club. Ah well; you win some, you lose some.

• Casino Club was not keen to pay this win, but since this was a normal gambling session on the part of a customer whose account was legitimate in every sense, they would have to push the boat out, invoke an improbable, unsubstantiatable excuse and hope they could get away with it.

• The excuse they chose was "bot use". Although there was no evidence of this, although the player's game logs demonstrated completely normal gambling activity, it was the best they could come up with.

• When the player complained to Bryan "Casinomeister" Bailey, Bailey sided with the casino. This was irrespective of the fact that there was no apparent evidence of anything other than normal play.

• There was general uproar and derision that such an obvious gambler could be accused in such an absurd way.

• In the end, there was nothing left to do for all the parties involved other than give up on a losing battle, pay the player and look utterly morally bankrupt.

To compound the circus act one step further, after Casino Club had paid the debt the Casinomeister "complaints co-moderator", Max Drayman, came out with the following idiotic remark, demonstrating his own monumental ignorance of gambling:

...a while back I handled a PAB where bot use was claimed and the proof given was a trace where the player was "playing" at about 500 hands per hour (sustained). The casino claimed that was sufficient proof that a bot was in use and I agreed with them one hundred percent. Would anybody here claim otherwise? I seriously doubt it. And so, voila!, we have a case where the play records and the conclusions drawn from them were pretty much beyond question.

Five hundred hands per hour is about eight hands per minute.

When I used to play blackjack on Realtimegaming software, I would play at speeds of up to eighteen hands per minute, about one hand every 3.5 seconds.

Playing extremely slowly, I would possibly tick along at eight to ten hands per minute.

I wonder how the uniquely ignorant Mr. Drayman would classify this? Would he consider me to be an extra terrestrial, endowed with inhuman gifts of gambling magnificence?

What a shameful episode. And what utter incompetence and ignorance demonstrated by the online gambling industry.

To conclude, Casinomeister Bryan Bailey summed things up quite nicely:

Max is under no obligation to state exactly what we deem as "exact" proof of bot play. You either trust us, or you don't - it's as simple as that.

As such, the uniquely ignorant Mr. Drayman, he of "five hundred hands per hour is proof of non-human play" fame, has an exact idea of what constitutes bot play.

But it is apparently not the above, it is something else.

And it cannot be disclosed.

And you can choose to trust him or not.

Thanks, Bryan. I think I know which option I'll be signing up to.

I highly recommend that noone play at Casino Club.

6 Previous Comments

Casinomeister is a joke. It is patently obvious from his forum posts that he really has no clue about gambling and his knowledge of casinos is limited to Microgaming slots. His latest appointment of Max "I dont know what Im talking about" Drayman is another backward step for the world of fairness in casino player support.

What a shameful industry this is when our only hope for justice and fair play is Bryan and Max.

By Anonymous Anonymous, at 12:52 pm  

There are others. They are just relatively unknown to players at large.

There is the relatively new Gambling Industry Association. I did an write up last year - see my GIA article. You can post about issues in the complaints forum.

These are people I basically trust and who have the right connections. The concept is way superior to anything Casinomeister has ever offered. I wish it would take off.

So it's not all doom and gloom, even if it looks it when we see these kind of disgraces played out in public.

By Blogger 100% Gambler, at 2:19 pm  

Can the viagra spam hound who keeps submitting comments for approval on this article please give it a rest?

You're comments are never seeing the light of day (they go straight into my spam folder by default, which I periodically empty), but still you continue to submit them. Are you a bit thick? Do you not check at any point to see if your posts are actually appearing?

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